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A Free Shipping Discount needs to be applied upon checkout to enjoy Free Shipping. If there are no Free Shipping Discounts to choose from under Vouchers / Discounts during checkout, you may claim Free Shipping Discounts HERE.

Kindly visit How to apply Free Shipping Discount upon checkout? for more information. If you have issues applying Free Shipping Discounts, it may be due to one of the following reasons:

• Free Shipping Discounts are fully claimed or used by other users.
• You have used up all your Free Shipping Discounts.
• You did not adhere to the discount's Terms & Conditions.
• System Error 

⚠️ Note: You can clear the cache by referring to the Basic Troubleshooting Guide.

Free Shipping Discount is only applicable to items using Shopee supported logistics. Before using Free Shipping Discounts, you will need to click on an item with Free Shipping overlay on the product cover image and look for shipping fee information.

What are the differences between Free Shipping Discounts?

Here we can see an example of a Free Shipping Discount. There are several things to look out for when using a Free Shipping Discount.

Example of Free Shipping Discount

1. Shipping Discount Promotion Cap

Most of the Free Shipping Discounts offer up to RM5 off on shipping fees for West Malaysia, or RM8 off for Sabah & Sarawak. The shipping subsidy may vary depending on the seller and buyer's location.

2. Applicable Sellers

Free Shipping Discounts can only be used with Free Shipping Sellers or selected sellers. In the example of the Free Shipping Discount below, we can see that the discount is applicable for Free Shipping Sellers and Same Day Delivery.

3. Minimum Spend Applies

The example above displays 'RM15 and RM30 Min. Spend', which means users will have to accumulate a minimum spend based on the minimum spend displayed on the discount before checking out. However, this minimum amount may vary depending on the ongoing campaign or discount.

4. Payment Method

Some of the Free Shipping Discounts offered by Shopee require our users to complete payment via ShopeePay. To place your order with ShopeePay, kindly view our article How do I pay using ShopeePay?.

5. Discount Validity

Kindly take note of the validity date of Free Shipping Discounts as they may expire before you are able to use them. You can refer to the individual discount’s Terms & Conditions to find out more.

6. Term & Conditions

Click T&C to learn more about the validity and subsidy amounts of Free Shipping Discounts.

If you still have shipping fees for your order despite using Free Shipping Discounts, this might be due to the maximum shipping fee subsidy capped per order being reached. Kindly refer to this LINK for more information.

⚠️ Note:

Free Shipping Discount is different from Shopee’s Free Shipping Programme. Learn more about How do I use my Free Shipping Discount?.